Enterprise Rent-A-Car, a well-known brand in the car rental industry, offers reliable and convenient services to customers across various locations. With a strong presence in the market, Enterprise Rent-A-Car has established itself as a trusted choice for individuals and businesses alike. The brand focuses on providing a seamless experience, ensuring that customers can easily access their desired vehicles for personal or professional use. Offering a wide range of vehicles, including sedans, SUVs, and trucks, Enterprise Rent-A-Car caters to diverse transportation needs. With a commitment to customer satisfaction, the brand strives to deliver exceptional service, ensuring that each interaction is professional, efficient, and friendly. Enterprise Rent-A-Car's dedication to quality and customer-centric approach sets them apart from competitors in the industry.
Amenities and More
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Identifies as women-owned
- Active military discounts
Reviews
This Enterprise had the BEST customer service I have ever encountered anywhere. Not just at enterprise, not just in rental cars, but anywhere. Everyone who worked there was kind, helpful, and actually seemed to enjoy their jobs.
It was a little tricky to find this place, Google takes you to the drop off spot instead of the pick up spot a block away. If you don't know this can cause confusion. But it's not bad over you know.
Also, they close at 5pm, unlike what some of the comments and questions/answers say. But they were really helpful when we arrived to drop off. Luke Nguyen was great in getting us what we needed and was great at customer service.
The lady was very rude, and was not helpful at all. I had just spoken to someone from Enterprise confirming my 8:30am reservation. Once I got there, she said they had no cars and to come back in the afternoon. Not mindful of the customer at all, and just sending me away. I didn't catch her name, but she had fake eyelashes. I won't be returning to this location (I've had two bad experiences here), an this is deterring me from using Enterprise for any rental.
After having a terrible experience trying to rent a car with their competitor at the other street, we moved to enterprise. What a delightful surprise! Amazing customer service, got our car ready for us even though we reserved it like 2 minutes before getting into the store. Had a great experience!
We returned our rental car at Alice St. and Mr Luke Nguyen assisted us with the process. His warm demeanour and efficiency was very assuring after we had to deal with a unexpected last minute change of our vehicle. Thanks Luke!
The lady behind the desk on the 3rd floor of the Enterprise O'Farrell location was rude and unwelcoming. She acted like she didn't want to be bothered. We had a loud argument (for God's sake, this is a rental car place, what could we argue about to the point where voices were raised, right?!) and of course she refused to help us by that time. We ended up going to a different Enterprise location on Mission Street and, let me tell you, by comparison with our experience at O'Farrell location, it was like night and day with the people who work there. They made us feel like how customers should feel - we felt those people are there to help us. Never again on O'Farrell location!
I tried to check in at 8 am instead of 12. The lady behind the desk was extremely rude and said you’re here to early, then proceeded to not try to help at all and said you better just come back.
This would not be that big of an issue however a couple right behind us came in and reserved a car for 11:30am. They were immediately granted a car (8am) we asked the couple and they had the same class of car. When we asked why they were given a car and not us and the answer was “because we felt like it”.
They don't make it easy for you to rent a car, that's for sure. The location is outdated as I had to walk to a different location a block away to pick up a car. Then I had to walk another block to a garage to pick up the car, which was out of fuel so I had to switch to another car... everyone was very friendly and helpful, but it shouldn't take 45mins to get a car rental.
Location
340 O'Farrell St, San Francisco, CA 94102, United States
Hours
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Monday
08:00 AM - 05:00 PM
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Tuesday
08:00 AM - 05:00 PM
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Wednesday
08:00 AM - 05:00 PM
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Thursday
08:00 AM - 05:00 PM
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Friday
08:00 AM - 05:00 PM
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Saturday
09:00 AM - 01:00 PM
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Sunday
09:00 AM - 01:00 PM
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